TERMS OF SALES
These General Conditions of Sale (the “Conditions of Sale”) define the contract (the “Contract”) between the customer (the “Customer”) and SCA CHATEAU DE SIGNAC (the “Sellers”) D121 Route d'Orsan 30200 Bagnols-sur Cèze, registered in the Nîmes trade and companies register under number RCS 775 854 375 SCA CHATEAU DE SIGNAC.
The general conditions of sale apply, without restriction or reservation, to the acquisition of all products or services (the "Orders") on site, by telephone, online on the site www.chateausignac.com (the "Site ”) or by other means between Sellers and individual consumers and non-professionals. Placing an order implies unreserved acceptance by the Customer of the General Conditions of Sale which prevail over any other general or specific conditions not expressly authorized by the Sellers. SCA CHATEAU DE SIGNAC reserves the right to adapt or modify the Terms and Conditions at any time. In case of modification, only the agreement in force on the day of the order will be applied.
The sale prices are in Euros (€), all taxes included. Any price change will be reflected on the Site. Prices do not include insurance or delivery charges where these may apply. Delivery costs are calculated separately and included in the final invoice. The delivery charges shown can only be an estimate of the final delivery charges.
The products and services sold under this Agreement will only become the property of the Customer after full payment by the latter. In the event of deferred payment, the product (s) will remain the property of the sellers until full payment has been made in accordance with these contractual conditions, even in the event of insolvency proceedings against the customer, in accordance with Articles L. 621 -28 th and seq. of the Commercial Code.
All offers and prices are subject to availability. In the event that a product is not available after ordering, the customer will be notified by email, telephone or post. Sellers will offer the same product at a similar price or the option to wait until the product is available in stock. If these alternatives are not accepted by the Customer, the order will be modified or canceled. In the case of a canceled order, when payment has already been made, the Customer will be refunded within 30 working days.
3. TERMS OF PAYMENT
Full payment must be made at time of order. Payment can be made by the following means:
Credit Card: Visa or Mastercard
French bank check (maximum order amount 500 euros)
Bank transfer to the SCA CHATEAU DE SIGNAC account for wine orders:
Bank transfer to the Caisse d’Epargne Bourgogne Franche Comté account: IBAN FR76 3000 3002 0000 0209 0597 694 - SWIFT (BIC): SOGEFRPP
You represent and warrant that: (i) you have the legal right to use any credit card or other means of payment in connection with any purchase; and that (ii) the information you provide to us is true, correct and complete.
We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected.
4. DEFAULT OF PAYMENT
The sellers reserve the right to refuse to honor an order placed by a customer who has not fully or partially paid for an order or in the case of a previous order of the customer not paid, in whole or in part, or in ongoing settlement dispute.
5. VALIDATION OF THE ORDER
An order is considered “confirmed” when full payment for the order has been received. Order confirmations are sent by e-mail to the customer's address mentioned on the order form. It is the customer's responsibility to provide a valid email address for order confirmation. The confirmation of an order implies full and unreserved acceptance of these General Conditions by the Customer, the recognition of having read them in addition to waiving his own conditions of purchase or any condition not mentioned herein.
When the product (s) have been collected by a customer or the service (s) delivered to the customer, the order is final and cannot be canceled or returned. For orders of products placed online on the Site, in accordance with the legal provisions in force, the Customer has the right to cancel, without giving any reason or paying a penalty, within fourteen (14) days of the receipt of the items ordered.
Services that have not yet been delivered to the customer may be canceled up to 24 hours before delivery. Beyond this period, services such as Tasting Experiences, and private events will not be canceled and refunds will not be possible. Services canceled on time will be reimbursed by a chosen payment method within fourteen (14) days of receipt of the cancellation notice.
In the event of cancellation within the specified period, only the price of the product (s) and / or services purchased and the delivery costs will be refunded. All costs and expenses incurred to return the product (s) are the responsibility of the customer.
Customers can cancel their order by sending an email and using the format below to email@example.com or by mail to the address below. Product orders must be returned to SCA CHATEAU DE SIGNAC intact, in their original condition, in their original packaging, including all accessories, no later than fourteen (14) days after the cancellation request, to the following address :
SCA CHATEAU DE SIGNAC D121 Route d'Orsan 30200 Bagnols-sur-Cèze France
Subject: Order cancellation
I / we wish / wish to cancel my / our order for the following products and services:
List of products or services ordered:
Order number :
Ordered / Received on:
Last name :
Signature (if sent by post)
The purchase price of the product (s) and delivery costs will be reimbursed by a means of payment chosen within fourteen (14) days of receipt and verification of the products by SCA CHATEAU DE SIGNAC. In the absence of a return of the product (s) or proof of posting within the required period, Château Signac reserves the right to defer reimbursement until receipt of the product. Incomplete or damaged items will not be entitled to exchange or refund.
Orders are delivered by carrier or by post exclusively to the address indicated on the order form. Sellers will do everything in their power to honor delivery within a reasonable time, but cannot be held responsible for delays beyond their control. Standard delivery is made within five (5) working days * from the date of dispatch, for small and medium-sized parcels delivered in mainland France. For delivery outside mainland France, the indicative delivery times will be sent to the Customer when the order is taken over by the carrier selected to deliver to the address indicated on the order form.
Any order delivered outside France may be subject to any taxes and customs duties which are imposed when the package reaches its destination. These taxes and possible customs duties related to the delivery of an item are the responsibility of the Customer. Sellers are not required to verify and inform the Customer of applicable customs duties and taxes. To find out about them, the Customer may obtain information from the competent authorities in his country.
8. PRODUCT VERIFICATION
Upon delivery, the Customer must check the product (s) and, in the event of material damage, refuse the damaged goods and return them to the Sellers. When the customer accepts delivery from the carrier, the delivery is accepted and the product is checked. In the event of a refused shipment, the customer must clearly specify the damage and specify it on the carrier's delivery manifest. The copy of the manifesto must be sent, including the reasons for the refusal to ship, to the Sellers within 48 hours, by e-mail to firstname.lastname@example.org or by post to the following address:
SCA CHATEAU DE SIGNAC D121 Route d'Orsan 30200 Bagnols-sur-Cèze France
If a damaged package has been delivered and the customer has signed the delivery slip without modification or reservation, the product is considered accepted by the customer and the Sellers cannot be held responsible for any damage or be liable for any compensation. The words "subject to unpacking" have no legal or commercial value.
Château Signac is only bound by an obligation of means. It cannot be held liable for damage resulting from improper use or other problems beyond the control of the Sellers, including an event of force majeure.
10. COMPETENT COURT
The conditions of sale are subject to French law. The language in which this contract has been registered is French. Any translation on the site is provided for information only. With the exception of persons for whom the competent courts are determined by the decision of the Code of Civil Procedure, the Commercial Court of Nîmes is the only competent authority in the event of a dispute. This jurisdiction also applies even in the case of multiple defendants or warranty claims.